Please double-check your spam/trash folders.
We've done a lot behind the scenes and invested heavily in Sendgrid to ensure we have bullet-proof email deliverability. However, as no system is ever 100%, to ensure you always recieve our emails, you just need to inform your email application of choice that we're a 'safe sender'. Unfortnately as there are so many email clients we cannot provide further info on the specifics but it's just a Google search away :)
All our website related emails will arrive from '[email protected]'. Weekly/Promotional Newsletter emails are sent from Aweber, which is a different system